Karbanika – Refund & Returns Policy
Thank you for shopping at Karbanika. We take immense pride in the quality and craftsmanship of our artisanal meat pickles and pure honey.
Because our products are perishable food items, we adhere to a strict food safety policy. Please review our guidelines regarding cancellations, damages, and replacements below.
- No Standard Returns
Due to the perishable nature of meat pickles and food safety regulations regarding honey, we do not accept standard returns or exchanges if you change your mind or dislike a flavor profile. Once a food item leaves our facility, it cannot be safely returned to inventory.
- Damaged, Defective, or Incorrect Items
Your satisfaction and safety are our top priorities. If your order arrives in an unacceptable condition, we will gladly arrange for a replacement or store credit.
You are eligible for a replacement if:
- The product packaging arrived damaged or broken (e.g., shattered glass jars, leaking seals).
- The vacuum seal or safety seal was compromised prior to opening.
- You received the wrong item or flavor.
- Order Cancellations
- Before Dispatch: You can cancel your order for a full refund within 2 hours of placing it, or before it has been handed over to our shipping partner (whichever comes first).
- After Dispatch: Once an order has been shipped, it cannot be canceled or refunded in transit.
- Resolution Process
Once your claim is received and verified by our team:
- We will ship a fresh replacement of the item at no additional cost to you.
- If the item is currently out of stock, we will issue a full store credit or process a monetary refund back to your original payment method.
- Monetary refunds, when approved, typically take 5–7 business days to reflect in your account, depending on your bank or payment gateway.
- Lost or Undelivered Shipments
If our courier partner fails to deliver your package due to an internal error, we will dispatch a fresh order to you immediately. However, Karbanika is not responsible for failed deliveries resulting from incorrect or incomplete shipping addresses provided at the time of purchase.
- How to claim a replacement:
Because our pickles and honey are consumable food items, we cannot accept returns for opened or used products. If your order arrives damaged, defective, or incorrect, we are here to help make it right!
- Take a photo of the damaged jar and the original shipping box.
- Message us directly via Amazon Buyer-Seller Messaging with the Order Number & photos attached within 48 hours of delivery.
- Hold onto the item and packaging until we provide a resolution or send a replacement.
Please do not mail broken glass back to us for safety reasons. Contact us first!
Contact Us
For any questions, concerns, or assistance with your order, please reach out to us:
- Email: karbanikaind@gmail.com.
- Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM